sbox.trade — Legal

Who we are. sbox.trade (operated by an Australian sole trader). Contact: support@sbox.trade.

We keep identifying details (ABN/address) off this public page to protect privacy. We display our ABN on tax invoices and provide it upon reasonable request.

1) Terms of Use (Marketplace)

1.1 What we do

sbox.trade is a peer‑to‑peer marketplace for digital goods (e.g., s&box/Steam cosmetics). Users list items; buyers purchase them.

We’re not affiliated with Valve, Steam, or Facepunch. You must comply with any third‑party terms that apply to your items (e.g., Steam or s&box rules).

1.2 Eligibility & accounts

Minimum age: You must be 18+ to create an account and use sbox.trade. By using the site, you confirm you meet this requirement.
If we reasonably believe an account is under 18 or involved in fraud/abuse, we may suspend or close the account.
Keep your login secure. You’re responsible for activity under your credentials.

1.3 Items you can/can’t trade

You agree not to list, buy, or otherwise deal in:

Stolen/duped items; accounts or access credentials; malware or illegal content; or anything that breaches Steam/Facepunch or other publisher policies.
Conduct including fraud, chargeback abuse, scraping, spam, or other activity that harms the platform or other users.

We may remove listings or take action where we reasonably suspect a breach.

1.4 How trades work (escrow & delivery)

When a buyer pays, funds are placed in platform escrow.
A trade is completed when our bot confirms delivery on both sides. At that point, escrow is released to the seller, less any fees.
If delivery fails (no bot confirmation), the trade is automatically cancelled and the buyer is automatically refunded to the original payment method or to the account balance (as applicable).

1.5 Fees & pricing

Seller fee: 3% of the final sale price.
Withdrawal fee: 3% (network/processor charges may also apply).
Deposit/processor fees: Shown at checkout and may vary by method.
Prices may be shown in multiple currencies for convenience; see Payment (below) for settlement currencies.

1.6 Payment, currencies & settlement

Card/Stripe: charged and settled in USD (your bank may convert from your local currency).
Cryptomus (crypto): settled in USDT (network fees may apply).
Displayed amounts in other currencies are estimates for convenience only.
We are not GST‑registered. No GST is charged on our platform fees. Taxes, if any, on the underlying items are the responsibility of users.

1.7 Refunds, cancellations & disputes (AU Consumer Law compliant)

Change‑of‑mind: no refunds for digital items once a trade completes.
Not received: if our bot does not confirm delivery, the system automatically refunds the buyer.
Not as described / faulty digital item: you may have rights under the Australian Consumer Law. Open a ticket with your trade ID and screenshots within 48 hours of completion so we can investigate quickly.
We may temporarily hold funds during an investigation for fraud/chargeback risk.

1.8 Your wallet & funds

Any balance you hold with us is a limited‑purpose stored value for buying items or withdrawing under these Terms. It’s not a bank account, not interest‑bearing, and may be subject to anti‑fraud and anti‑money‑laundering checks by our payment processors.

1.9 Third‑party services

We use third‑party providers (e.g., Steam APIs, payment processors, hosting, analytics). Their terms and privacy practices apply in addition to ours. We are not responsible for delays or outages caused by those providers.

1.10 Sanctions & export controls

You must not use sbox.trade if you are subject to sanctions or if doing so would breach applicable trade controls.

1.11 Fair use & enforcement

We may suspend or terminate accounts that violate these Terms. Where funds are clearly linked to fraud/illicit activity, we may freeze or forfeit those funds as permitted by law and payment‑processor rules. We’ll act reasonably and keep records of decisions.

1.12 Liability

To the maximum extent permitted by law, our liability for any claim relating to the service is capped at the greater of AUD $100 or the fees you paid to us in the previous 12 months. Nothing in these Terms limits consumer guarantees or liability that cannot be excluded under the law.

1.13 Governing law & venue

These Terms are governed by the laws of Victoria, Australia. You submit to the courts of Victoria.

1.14 Force majeure

We aren’t liable for delays or failures caused by events outside our reasonable control (e.g., network outages, DDoS, platform or payment‑network incidents).

2) Privacy Policy

2.1 What we collect

Account & profile (via Steam):

Steam Name – to show on your profile and in trades.
Steam Profile Picture – to show on your profile and in trades.
Steam Inventory data – to display listings and track sales/inventory.
Steam Trade Link – to initiate trades.

Contact:

Email address – for account security and transactional notifications.

Payments & KYC:

Card/fiat payments are processed by Stripe. Crypto payments are processed by Cryptomus. They may collect payment details and, if required, KYC/identity information under their own policies. We do not store full card numbers or collect KYC ourselves.

Usage & device data:

Basic logs (IP, device/browser) for security and troubleshooting.
Google Analytics for aggregated analytics (see Cookies below).

2.2 Why we collect it (legal bases for EU/UK visitors)

To provide the service (contract): create accounts, enable listings/trades, deliver items, handle support.
Security & fraud prevention (legitimate interests): detect abuse, prevent chargebacks, keep the service reliable.
Analytics (consent in EU/UK/EEA/CH): understand aggregate usage to improve the service.
Legal compliance: records we must keep (e.g., financial/transactional).

2.3 Retention

Account/profile data: until you delete your account or request deletion.
Transactional/financial records: 5 years.
Analytics (Google Analytics): up to 26 months.
Security logs: 12 months.

2.4 Data sharing

Payment processors (Stripe, Cryptomus) for payments, refunds, fraud checks.
Infrastructure & email (e.g., hosting and email providers) to run the service.
Compliance & law enforcement where legally required.

We don’t sell your personal data.

2.5 International transfers

Although we aim to keep data region‑appropriate, some data may be processed or stored outside Australia because our providers operate globally (e.g., payment processing, email delivery, analytics). We take reasonable steps to ensure appropriate protections are in place.

2.6 Your choices & rights

Access/Correction/Deletion: email support@sbox.trade. We’ll delete your account and personal data on request, except data we must keep for legal/accounting or fraud prevention.
EU/UK visitors: you may also have rights to portability and to object/restrict certain processing. You can withdraw analytics consent at any time via Cookie settings.

2.7 Children

Our service is for adults (18+) and is not directed to children. We don’t knowingly collect personal data from anyone under 18. If you believe a minor has provided data, contact us and we’ll take appropriate action.

2.8 Security

We use SSL/TLS in transit, encryption at rest, and role‑based access limits. No method of transmission or storage is 100% secure; we maintain safeguards and review them periodically.

3) Cookies & Similar Technologies

3.1 What we use

Strictly necessary cookies: to keep you logged in, secure the account, and run core features.
Analytics (Google Analytics): to measure aggregate usage.

3.2 Consent model

EU/UK/EEA/CH visitors: we show a cookie banner and only set Analytics after you opt in. You can change your choice anytime in Cookie settings.
Other regions (incl. AU): we set Analytics by default. You can disable cookies via your browser settings if you prefer.

3.3 Managing cookies

Your browser or device may let you block or delete cookies. Doing so may impact some features.

4) IP, Branding & Third‑Party Rights

You may not use our brand/assets without our prior written permission. We may grant limited permission to use our logo to promote sbox.trade with prior written approval.
“Steam” and related marks are trademarks of Valve. “s&box” is developed by Facepunch. We are not affiliated with Valve or Facepunch.

5) Changes to this page

We may update this Legal page to reflect changes to our service or the law. If the changes are material, we’ll take reasonable steps to notify you (e.g., in‑app notice). The new version applies from the “Last updated” date above.

6) Contact

Questions or concerns? Email support@sbox.trade.